These terms govern the use of Bucktooth Mail. The short version: send only to people who
asked to hear from you, honor every unsubscribe immediately, and do not use this service to
do anything you would not want read back to you in a courtroom. The long version follows.
1. Agreement to these terms
These Terms of Service (the “Terms”) are a binding agreement between you and
Sentinel Holdings I LLC, a Wyoming limited liability company
(“we,” “us,” “our”). By accessing bucktoothmail.com,
logging in to send.bucktoothmail.com, or otherwise using the Service, you agree to these
Terms and to our
Privacy Policy, which is incorporated by reference.
If you do not agree, do not use the Service.
2. What Bucktooth Mail is
Bucktooth Mail is an email sending and deliverability service. It lets an
authorized operator authenticate sending domains, build and preview messages, manage
recipient lists and suppression lists, schedule and throttle delivery, and measure whether
the resulting mail reached the inbox.
Access to the sending application is granted by us to specific operators. The Service is not
open for public self-registration, and nothing on this website is an offer to provide the
Service to the general public.
We transmit outbound mail through a third-party email infrastructure provider. We are a
conduit and a control layer — we do not originate, author, or endorse the content of
messages sent by an operator through the Platform.
3. Eligibility and accounts
You must be at least 18 years old and legally able to enter into a contract. If you use the
Service on behalf of an organization, you represent that you are authorized to bind that
organization, and “you” includes it.
You are responsible for your account credentials and for everything done under your account.
Keep your password secret, enable two-factor authentication, do not share logins, and tell us
at once if you suspect unauthorized access. We may require credential rotation or additional
verification where we think an account is at risk.
4. Acceptable use
This section is the heart of the agreement. An email platform lives or dies on what its
senders do, and these rules are enforced.
Do not send unsolicited commercial email. Every recipient must have given
express consent to receive email from the sender, or otherwise have a relationship that
makes the message lawful under applicable law. Purchased, rented, scraped, harvested,
appended, or co-registered lists without genuine consent are not permitted.
You may not use the Service to:
- Send to addresses obtained without consent, including scraped, harvested or purchased lists
- Send to any address on a suppression list, or to any recipient who has unsubscribed or complained
- Falsify, forge, or obscure header information, sender identity, return path, or routing data
- Use a deceptive subject line, sender name, or preview text, or otherwise misrepresent who is writing or why
- Omit a functioning unsubscribe mechanism or a valid physical postal address
- Send phishing, malware, ransomware, credential harvesting, or any message designed to deceive a recipient into surrendering information or money
- Promote illegal goods or services, or content that is unlawful, defamatory, harassing, obscene, or that infringes another party's rights
- Evade spam filters, blocklists, rate limits, authentication requirements, or any provider's enforcement — including by rotating domains or identities to escape a reputation problem rather than fix it
- Circumvent the Platform's own suppression, consent, throttling or compliance controls
- Access the Service by any automated means we have not authorized, probe or test its security, or interfere with its operation
- Resell, sublicense, or provide the Service to a third party without our written agreement
We may monitor sending patterns, complaint rates, bounce rates and content for compliance
with this section. We are not obliged to monitor, and doing so does not make us responsible
for any message.
5. Sender obligations
If you send through the Service, you are the sender for legal purposes, and you are
responsible for compliance with every law that applies to your message and your recipients.
That includes, without limitation, the CAN-SPAM Act, applicable state email and consumer
protection statutes, and applicable privacy laws.
You represent and warrant, for every message you send, that:
- Each recipient consented to receive it, and you can produce evidence of that consent — the source, date, IP address and page where it was collected
- Header information and sender identity are accurate and not misleading
- The subject line accurately reflects the content
- The message identifies itself as an advertisement where the law requires it
- The message contains a valid physical postal address of the sender
- The message contains a clear, functioning unsubscribe mechanism
- You hold the rights to all content, images and trademarks in the message
You must retain consent records for as long as you mail an address, and for a reasonable
period afterwards. We may ask you to produce them, and we may suspend sending until you do.
6. Unsubscribes and suppression
Unsubscribe requests are processed automatically and take effect immediately. The address is
added to a suppression list and excluded from every subsequent send. You may not remove an
address from a suppression list, re-import a suppressed address, or attempt to mail a
suppressed recipient through another route.
We also apply master suppression feeds and per-offer suppression lists to outbound mail. If
an address is suppressed, it is not mailed — there is no override, and requesting one
is itself a breach of these Terms.
A recipient who unsubscribes or reports a message as spam has told us something we take
seriously. Sustained complaint rates above the thresholds published by major mailbox
providers are grounds for suspension under section 12, because they endanger every other
sender on the Platform.
7. Your content and data
You keep ownership of the contact data, message content and creative you put into the
Platform. You grant us a limited, non-exclusive license to host, process, transmit and
display that material solely to operate the Service for you, and to retain the minimum
records described in the Privacy Policy.
You are responsible for having the legal right to upload and use any contact data you load
into the Platform, and for providing your recipients with whatever privacy notice the law
requires from you.
8. Third-party services
The Service depends on third-party providers, including our email infrastructure provider,
hosting provider, DNS provider and mailbox-provider reputation tools. Your use of the Service
is also subject to those providers' own acceptable use policies, and an action taken by one
of them — a rate limit, a suspension, a blocklisting — may affect the Service
regardless of anything we do.
Where you connect a third-party account to the Platform, you authorize us to access that
account only to the extent the granted permissions allow, and only for the purpose described
at the time you connect it. You may revoke that access at any time.
9. No deliverability guarantee
We do not guarantee that any message will be delivered, reach an inbox, avoid a
spam folder, or be opened. Mailbox providers decide independently what to accept
and where to place it, using criteria they do not publish and change without notice.
The Service provides authentication, list hygiene, throttling, reputation monitoring and
diagnostics designed to give mail the best chance of being delivered. That is materially
different from a guarantee, and nothing on this website, in the Platform, or in any
communication from us should be read as one. Statistics and reputation data shown in the
Platform are estimates derived from third-party sources and from signals that can be blocked,
proxied or faked; they are indicative, not authoritative.
We make no representation that use of the Service will result in any particular open rate,
click rate, revenue, or business outcome.
10. Availability and changes
We aim to keep the Service running, but we do not promise it will be uninterrupted or
error-free. We may modify, suspend or discontinue any part of the Service, and may perform
maintenance that makes it temporarily unavailable. We will give reasonable notice of planned
changes that materially reduce functionality where it is practical to do so.
We may change these Terms. When we do, we will revise the “Last updated” date
above and, for material changes, provide more prominent notice. Continuing to use the Service
after a change takes effect means you accept the revised Terms. If you do not accept them,
stop using the Service.
11. Intellectual property
The Service, the Bucktooth Mail name and logo, the software, and the design and content of
this website are owned by Sentinel Holdings I LLC and protected by intellectual property
law. We grant you a limited, revocable, non-exclusive, non-transferable right to use the
Service in accordance with these Terms. You may not copy, modify, reverse engineer, decompile
or create derivative works from the Service, or remove any proprietary notice from it.
12. Suspension and termination
We may suspend or terminate access, or stop or cancel a send in progress, immediately and
without notice, if we reasonably believe that:
- These Terms — particularly section 4 or section 5 — have been breached
- Complaint, bounce or spam-trap rates threaten the reputation of the Platform or its domains
- Continued sending would expose us or a third party to legal liability or to a blocklisting
- An account has been compromised, or activity on it appears fraudulent
- A provider, mailbox operator or authority requires it
Where the circumstances allow, we will tell you what happened and what would resolve it. You
may stop using the Service at any time. Sections that by their nature should survive
termination — including sections 7, 9, 13, 14, 15 and 16 — survive it.
13. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT
WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE
DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF
TRADE.
We do not warrant that the Service will meet your requirements, that it will be
uninterrupted, timely, secure or error-free, or that defects will be corrected. No advice or
information obtained from us creates any warranty not expressly stated here.
Nothing in these Terms is legal advice. Compliance with email, marketing and privacy law is
your responsibility, and you should take your own counsel.
14. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, SENTINEL HOLDINGS I LLC AND ITS MEMBERS, MANAGERS,
OFFICERS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL,
CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA,
GOODWILL, BUSINESS OPPORTUNITY, OR SENDER REPUTATION, ARISING OUT OF OR RELATING TO THE
SERVICE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR ANY OTHER THEORY, AND WHETHER
OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE
GREATER OF THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT
GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of
the above may not apply to you. In that case our liability is limited to the greatest extent
permitted by law.
15. Indemnification
You will defend, indemnify and hold harmless Sentinel Holdings I LLC and its members,
managers, officers, employees and agents from and against any claim, demand, proceeding,
loss, liability, damage, penalty, cost or expense (including reasonable legal fees) arising
out of or relating to: your use of the Service; your content or contact data; your breach of
these Terms or of any representation in section 5; or your violation of any law or of
the rights of any third party, including any claim brought by a recipient or by a regulator
in connection with a message you sent.
16. Governing law and disputes
These Terms are governed by the laws of the State of Florida, without regard to its conflict
of law rules. Any dispute arising out of or relating to these Terms or the Service will be
brought exclusively in the state or federal courts located in Pinellas County, Florida, and
you consent to the personal jurisdiction of those courts.
Any claim must be brought within one year after it arose, or it is permanently barred, to the
extent the law allows such a limit. Each party waives any right to a jury trial and to
participate in a class or representative action, to the extent permitted by law.
17. General
These Terms and the Privacy Policy are the entire agreement between us
regarding the Service and supersede any prior understanding on the subject. If a provision is
held unenforceable, it is modified to the minimum extent necessary and the rest stays in
force. Our failure to enforce a provision is not a waiver of it. You may not assign these
Terms without our written consent; we may assign them in connection with a merger,
acquisition or sale of assets. Nothing here creates a partnership, joint venture, employment
or agency relationship.
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